Refund Policy – Ottonl

At Ottonl, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we want to make the process of requesting a refund as simple and transparent as possible.

Refunds for Standard Products

• You may request a refund for non-customized products within 30 days of receipt.

• Items must be unused, unwashed, and in their original packaging.

• Refunds will be issued to the original payment method once the returned item is received and inspected.

Refunds for Custom or Personalized Products

• Custom or personalized items are generally non-refundable unless there is a defect or an error caused by Ottonl.

• If your custom order arrives defective or incorrect, please contact us immediately. We will review the issue and offer a replacement or refund as appropriate.

How to Request a Refund

1. Contact our support team via email: ottocustoshop@gmail.com or WhatsApp: +31 684 854 010

2. Provide your order number and reason for the refund request.

3. Follow instructions to return the product (if applicable).

Important Notes

• Shipping costs are non-refundable, except in cases of defective or incorrect items.

• Refunds may take 5–10 business days to process after the returned item is received.

Thank you for choosing Ottonl. We are committed to ensuring your custom and personalized products meet your expectations.