Refund Eligibility

Refund requests must meet all of the following conditions:

• Requests must be made within 30 days of delivery.
• Items must be unused, unopened and in their original packaging.
• Products must be purchased directly from RhodeCover.com.
• Refunds requested due to personal preference, including color tone, scent, size perception or change of mind, are not considered product defects.

Non-Refundable Items

• Cosmetic products, including lip gloss, are non-refundable once opened due to hygiene and safety reasons.
• Items showing signs of use, wear, damage or alteration are not eligible for a refund.
• Items returned without prior approval will not be accepted.

Return Shipping

• Return shipping costs are the responsibility of the customer, except in cases where the item is defective or incorrect.
• Original shipping fees are non-refundable.
• Refunds are processed only after the returned item has been received and inspected.

Defective or Incorrect Items

• If you receive a defective or incorrect item, please contact us within 7 days of delivery.
• Such cases are covered under our 1-year manufacturing guarantee.
• Depending on the situation, we may offer a replacement or a refund at our discretion.

Refund Processing

• Approved refunds are issued to the original payment method.
• Refund processing may take 5-10 business days after the returned item has been inspected and approved.
• If a return does not meet our refund conditions, the refund may be refused.

How to Request a Refund

To request a refund, please contact our support team and include your order number and reason for the request.

Email us at support@rhodecover.com.