💳 Refund Policy – RhodeCover
At RhodeCover, customer satisfaction is important to us. Please review our refund policy carefully before submitting a request.
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✅ Refund Eligibility
Refund requests must meet all of the following conditions:
• Requests must be made within 30 days of delivery.
• Items must be unused, unopened, and in their original packaging.
• Products must be purchased directly from RhodeCover.com.
• Refunds requested due to personal preference (such as color tone, scent, size perception, or change of mind) are not considered product defects.
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🚫 Non-Refundable Items
• Cosmetic products (including lip gloss) are non-refundable once opened, due to hygiene and safety reasons.
• Items showing signs of use, wear, damage, or alteration are not eligible for a refund.
• Items returned without prior approval will not be accepted.
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📦 Return Shipping
• Return shipping costs are the responsibility of the customer, except in cases where the item is defective or incorrect.
• Original shipping fees are non-refundable.
• Refunds are processed only after the returned item has been received and inspected.
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🛠 Defective or Incorrect Items
• If you receive a defective or incorrect item, please contact us within 7 days of delivery.
• Such cases are covered under our 1-year manufacturing guarantee.
• Depending on the situation, we may offer a replacement or a refund at our discretion.
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💰 Refund Processing
• Approved refunds are issued to the original payment method.
• Refund processing may take 5–10 business days after the returned item has been inspected and approved.
• If a return does not meet our refund conditions, the refund may be refused.
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📩 How to Request a Refund
To request a refund, please contact our support team and include your order number and reason for the request:
• Email: rhode.cover@gmail.com
• WhatsApp:
• +31 6 8485 4010 – Maria Johnson
• +48 789 980 502 – Anna Kowalska
Our team will review your request and provide further instructions if applicable.
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RhodeCover reserves the right to refuse refunds that do not comply with this policy.