Returns & Exchanges – Ottonl

At Ottonl, your satisfaction is our top priority. We understand that sometimes you may need to return or exchange a product, and we’re here to make the process smooth and hassle-free.

Returns

• You can return most items within 30 days of receipt.

• Items must be unused, unwashed, and in their original packaging.

• Customized or personalized products may not be eligible for returns, unless there is a defect or error on our part.

Exchanges

• If you wish to exchange an item for a different size, color, or product, please contact us at:
  📧 ottocustoshop@gmail.com

• We’ll guide you through the exchange process quickly and efficiently.

How to Start a Return or Exchange

1. Contact our support team within the return/exchange period.

2. Provide your order number and reason for the return/exchange.

3. Follow the instructions to send the product back (if applicable).

Thank you for shopping with Ottonl! We are committed to ensuring your custom and personalized products meet your expectations.