🔄 Returns & Exchanges – RhodeCover

At RhodeCover, customer satisfaction is very important to us. All products are covered by a 1-year guarantee against manufacturing defects.

✅ Eligibility for Returns & Exchanges

• Items must be unused, in their original condition and packaging.

• Return requests must be submitted within 30 days of delivery.

• Products must have been purchased directly from RhodeCover.com.

• Returns requested due to personal preference (such as color tone, scent, size perception, or change of mind) are not considered defects.

🚫 Non-Returnable Items

• Cosmetic products (including lip gloss) are non-returnable once opened, due to hygiene and safety reasons.

• Items showing signs of use, wear, or damage after delivery are not eligible for return.

⚠️ Return Shipping Costs

• For returns due to personal preference, return shipping costs are the responsibility of the customer.

• Original shipping fees are non-refundable.

• For approved returns due to defective or incorrect items, return shipping will be covered by RhodeCover.

🛠 Defective or Incorrect Items

• If you receive a defective or incorrect item, please contact us within 7 days of delivery.

• Such cases are covered under our 1-year guarantee.

• Depending on the case, we may offer a replacement or refund at our discretion.

📦 Refunds

• Approved refunds are issued to the original payment method.

• Refunds are processed within 5–7 business days after the returned item is received and inspected.

🔁 Exchanges

• Approved exchanges will be shipped as quickly as possible.

• Shipping fees may apply for exchanges requested due to personal preference.

📩 How to Contact Us

If you would like to request a return or exchange, or if you have any questions, please contact our support team:

• Email: rhode.cover@gmail.com

• WhatsApp:

• +31 6 8485 4010

• +48 789 980 502

Please include your order number and a brief description of the issue when contacting us.

RhodeCover reserves the right to refuse returns that do not meet the conditions outlined above.