Terms of Service

Terms of Service – Ottonl

Welcome to Ottonl.com. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.

1. Orders and Custom Products

  • All orders are subject to availability and confirmation of the order price.

  • Ottonl offers custom and personalized products. Please ensure all personalization details are correct before placing your order.

  • Delivery times vary depending on the product and location. Standard delivery is 2–14 business days (EU, UK, USA).

2. Payment

  • We accept all major credit cards, PayPal, and Shopify Payments.

  • Payment is processed securely. By providing payment information, you authorize us to charge the applicable fees.

3. Returns and Exchanges

  • Customized or personalized products are non-refundable unless defective or incorrectly produced.

  • Standard items may be returned within 30 days of receipt, unused and in original packaging.

  • See our Returns & Exchanges page for full details.

4. Shipping

  • We ship to the EU, UK, and USA.

  • Delivery times depend on location and product complexity.

  • Customers will receive a tracking number to follow the order.

5. Intellectual Property

  • All content on Ottonl.com, including text, images, graphics, logos, and designs, is the property of Ottonl or its content suppliers and is protected by copyright laws.

  • Customers may not reproduce, distribute, or use any content without prior written consent.

6. Limitation of Liability

  • Ottonl is not liable for indirect, incidental, or consequential damages arising from the use of our products or website.

  • We make every effort to ensure product quality and accurate descriptions, but slight variations may occur due to the custom nature of products.

7. Changes to Terms

  • Ottonl reserves the right to update or modify these Terms of Service at any time.

  • Updated terms will be posted on this page, and continued use of the site constitutes acceptance of the changes.

8. Contact Us

For questions regarding these Terms of Service, please contact us at:
📧 ottocustoshop@gmail.com
📱 WhatsApp: +31 684 854 010